Transform Your IT Future
Expert ITIL v3 consultancy delivering proven Service Design, Service Transition, and ITIL implementation solutions across academia, government, and corporate environments.
Why Choose Oxley ITSM?
We transform IT challenges into strategic advantages with proven methodologies and decades of experience.
Years Experience
Three decades of hands-on IT service management expertise
Projects Delivered
We've successfully implemented solutions across diverse industries
Client Satisfaction
Our proven track record of exceeding client expectations
Support Available
Round-the-clock crisis management and support services
Our Core Services
We deliver comprehensive IT solutions designed to drive your business forward
ITIL v3 Expert Consultancy
We provide comprehensive ITIL v3 implementation and optimization with specialized expertise in Service Design and Service Transition lifecycle stages.
- ITIL v3 Framework Implementation
- Service Design Packages & Blueprints
- Process Improvement & Optimization
Crisis Management
We help you navigate critical incidents with confidence using our proven crisis management strategies and rapid response protocols.
- Incident Response Plans
- Crisis Communication
- Recovery Coordination
Disaster Recovery
We ensure business continuity with comprehensive disaster recovery planning and robust backup strategies.
- Business Continuity Plans
- Backup Strategies
- Recovery Testing
Our Proven Process
Our systematic approach to transforming your IT infrastructure and operations
Assessment
We conduct comprehensive analysis of your current IT infrastructure and processes
Strategy
We develop customized solutions aligned with your business objectives
Implementation
We execute the strategy with minimal disruption to your operations
Optimization
We provide continuous monitoring and improvement of your IT systems
What Our Clients Say
Real results from real businesses who trusted us with their IT transformation
"Oxley ITSM's crisis management framework saved us during a major system outage. We recovered 50% faster than our previous incidents and maintained client confidence throughout."
"Oxley ITSM transformed our IT operations with their implementation expertise. We reduced ticket resolution time by 60% and improved customer satisfaction scores dramatically. Best investment we've made."
"Oxley ITSM's disaster recovery plan was put to the test during Hurricane Sandy. We were back online in hours while competitors took days. Exceptional expertise from the team."
Professional Resources
Download proven templates, frameworks, and guides used by industry leaders
IT Service Management Implementation Guide
Complete 50-page guide with templates, checklists, and best practices for ITIL implementation
Crisis Management Toolkit
Emergency response templates, communication plans, and escalation procedures
DR Planning Templates
Comprehensive disaster recovery plans, testing schedules, and recovery procedures
Anthony Oxley - Senior IT Consultant
ITIL v3 Expert and ITSMF Lifetime Member with extensive experience in Service Design and Service Transition across academic institutions, government organizations, and corporate environments.
ITIL v3 Expert & ITSMF Member
Qualified ITIL v3 Expert with ITSMF Lifetime Membership
Service Design Specialist
Expert in ITIL Service Design and Service Transition methodologies
Cross-Sector Experience
Proven expertise across Academia, Government, and Corporate environments
Ready to Transform Your IT Operations?
Don't let IT challenges hold your business back. Get a free consultation and discover how our 30 years of expertise can accelerate your success.